Refund policy

Refund & Return Policy

Last updated: August 29, 2026

At Relaxit, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

15-Day Returns

You have 15 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Not show signs of damage caused by use or improper handling
  • Include your order information or proof of purchase

How to Request a Return

To start a return, please contact us at:

Email: relaxitforher@gmail.com

Please include your order number, the reason for your return, and photos of the product if there is an issue with the item.

We will review your request and provide return instructions if your return is approved.

Please do not send an item back before contacting us and receiving return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include clear photos or videos showing the issue. We will review the situation and, where appropriate, offer a replacement or refund.

Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or damaged after delivery
  • Items missing their original packaging when the packaging is required for the return
  • Products returned after the 15-day return period
  • Items damaged because of misuse, improper care, or normal wear and tear

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If the return is due to an error on our part or the product arrives defective or damaged, we will work with you to resolve the issue.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received an approved refund, first check your bank or payment account.

If you still cannot locate your refund, contact us at:

relaxitforher@gmail.com

Contact Us

If you have questions about returns or refunds, please contact:

Relaxit
Email: relaxitforher@gmail.com